2nd Line Support

Posted 28 March 2022
Job type Contract
DisciplineGeneral IT
Contact NameKieran Kearns

Job description

Primarily provide second line IT support through both remote and on-site support functions to S&SHIS customer organisations and their users.
• Provide a customer focused IM&T support within the organisation
• Work with 3rd party support contacts to resolve technical problems with desktop computing equipment and software to minimise disruption to customer systems.
• Responsible for the installation and configuration of new computing equipment, peripherals and software on behalf of customers.
• Accurately document and maintain records of additions, modifications or removals of components of the ICT Infrastructure and IT user accounts and system rights in the appropriate Information System (e.g. SMT / Active Directory/CMDB)
• Manage incidents including logging and closing calls and systems configuration within the HIS service management software.
• Deliver a high standard of customer service in a professional manner. • Responsible for the maintenance, and repair of hardware and software applications/information systems to meet the needs of the customers and the business.
• Regularly undertakes formal tests of repaired, installed and/or adapted equipment and software.