I am current recruiting for a fantastic opportunity to join a small company focused on providing clinical and pathology lab systems, as a field-based Product Installation & Support Specialist, responsible for the installation, configuration, and support or their product portfolio for their customers in the UK.

The successful candidate will be tasked with the following:

• Identify customer product requirements to support configuration
• Attend customer sites to complete software installation and configuration
• Support customers with go-live of products
• Prepare and delivery product training materials and presentations
• Manage customer post-product installation via regular visits
• Provide technical support both remotely and on-site as required
• Support sales team at trade shows and with on-site products demos

Experience required:

• Knowledge of pathology and healthcare IT applications pertaining to the laboratory (LIMS, middleware, analysers)
• Experience in the installation and maintenance of lab IT solutions
• Experience in creating and delivering IT training modules (beneficial)
• Ability to travel up to 80% in support of customers
• Excellent communication and listening skills
• Ability to quickly (and occasionally remotely) diagnose and resolve customer issues.