NHS IT Support Case Study

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Case Study: Lancashire Teaching Hospitals NHS Foundations Trust

Being specialist recruiters, we are skilled at connecting experts together. Operating in niche healthcare markets, we offer our clients expertise, unparalleled market knowledge, and honest requirement feedback (with alternative solutions). Hear from IT Infrastructure Specialist Kieran Kearns about how he worked with the Lancashire Teaching Hospitals NHS Foundations Trust to successfully deliver on their IT Support recruitment requirements...



Lancashire Teaching Hospitals NHS Foundations Trust required additional staffing support for their IT Support project. The project demanded a range of various skill sets, at multiple levels, to be able to complete a full Office 365 rollout across 2 different branches within the Trust. Overall, the implementation project would run over the course of 1-2 years and aimed at improving care delivery through technology.

This was a massive project for the Trust that involved replacing older systems with new technologies, upgrading software, and getting Office 365 up and running at their two sites. Care delivery would be transformed by improvements made to internal communications, systems, and administrative workflows.

IT systems play a vital role in healthcare delivery. For the Trust, a project such as this one, that regulates communications, can help to improve the effectiveness of clinical and administrative processes. Even saving 20 seconds per patient, over the course of a year, buys them back time to deliver a more efficient service for patients and staff.



Prior to employing our services, the Lancashire Teaching Hospitals NHS Foundations Trust were struggling to find the candidates for the multiple roles they were hiring for. Without wanting to employ permanent staff, they looked to bring in contractors to resource this specific project. Needing to find people with the right skillset, experience, and knowledge, we worked alongside our client to gain a deep understanding of their requirements. With such a large-scale project underhand, time was of the essence; and finding the right people to fill vacant positions was fundamental to the project’s success.



As their chosen solution provider, IT Works Health successfully provided the Trust with candidates for the following positions: 

  • Programme Manager

  • IT Trainers

  • IT Technicians

  • Service Desk Analysts

  • Junior Technician

Finding exactly what they were looking for, our knowledge of the niche IT Support market meant we were best positioned to effectively deliver recruitment solutions. Building and maintaining a good professional relationship with our clients is essential to achieve a successful outcome and, in this instance, an easy rapport was established from the get-go.



It took less than a week for IT Works Health to deliver a turnaround on requirements. From sourcing candidates to candidate qualification, to interviews arranged, within 7 days, multiple successful placements were made.


What they said about our services…

“IT Works Health are a good proactive business where their experts understand our needs and get good candidates lined up.”