EPR Project Manager

EPR Project Manager – Ortivus UK Ltd

Location: Southampton UK (with travel to customer sites as required)

Reports to: General Manager UK

Contract: Full-time

Job Purpose

The EPR Project Manager will lead the successful delivery of Electronic Patient Record (EPR) and digital health system implementations ambulance service settings. Using PRINCE2 project management methodology, the post holder will manage complex clinical and administrative system deployments, ensuring high-quality outcomes, effective stakeholder engagement, and demonstrable qualitative and quantitative benefits for NHS customers.

Key Responsibilities

1. Project Management & Governance

· Manage all projects using PRINCE2 methodology in line with Ortivus UK standards.

· Produce accurate project documentation including Project Initiation Documents, project plans, Highlight Reports, Exception Reports, and end-stage reports.

· Maintain effective issue, risk, and change control processes, escalating where necessary.

· Ensure all project documentation is stored and maintained according to configuration management policies.

2. Stakeholder Engagement & Communication

· Act as the primary point of contact for customers, suppliers, and internal teams throughout the project lifecycle.

· Develop and deliver project communication strategies, including awareness sessions and progress updates.

· Build strong working relationships with clinicians, operational managers, and technical teams to support system adoption.

· Present project updates to Project Boards, Programme Boards, and senior stakeholders.

 

3. Process Redesign & Change Management

· Work with clinical and administrative teams to map current processes and design improved workflows aligned to system capabilities.

· Support the identification, documentation, and delivery of qualitative and quantitative benefits.

· Ensure user departments adopt revised processes and achieve agreed benefits.

· Provide guidance and support to staff during periods of operational change.

4. Systems Implementation & Integration

· Coordinate all implementation activities including configuration, testing, training, and go-live support.

· Work with suppliers and Trust Integration Managers to define and deliver system interfaces.

· Manage acceptance testing, ensuring test scripts, data, and outcomes meet operational and quality standards.

· Ensure system parameters, files, and configuration settings are developed with full user involvement.

5. Resource, Budget & Risk Management

· Coordinate internal and external project resources to meet project timelines.

· Monitor project budgets and report variances or risks to the Programme Manager.

· Negotiate with senior managers and external partners to secure required resources.

· Manage multiple concurrent project activities and prioritise effectively.

6. Training, Support & Knowledge Transfer

· Ensure end-user training plans align with project implementation goals.

· Support staff in learning new systems and processes.

· Share project management knowledge and best practice with colleagues.

· Maintain awareness of developments in digital health and project management.

 

 

Person Specification

Essential Qualifications

· PRINCE2 Foundation (minimum).

· Degree-level education or equivalent experience.

Desirable Qualifications

· PRINCE2 Practitioner.

· Additional project management or change management certifications.

Essential Experience & Skills

· Minimum 5 years’ experience managing IM&T or digital health projects.

· Strong understanding of NHS structures, clinical workflows, and digital systems.

· Experience delivering projects in complex environments with multiple stakeholders.

· Excellent communication, negotiation, and influencing skills.

· Strong analytical, organisational, and report-writing abilities.

· Experience with Microsoft Project, Visio, Excel, Word, and other project tools.

· Ability to work independently, manage competing priorities, and meet tight deadlines.

Desirable Experience

· Experience implementing EPR, PAS, or clinical systems.

· Experience working directly with clinical teams.

· Knowledge of NHS digital programmes (e.g., NHS Care Records Service).

· Experience using benefits realisation and change management frameworks.

Additional Requirements

· Ability to travel between customer sites as required.

· Ability to work flexibly to meet project demands.

· Strong interpersonal skills, empathy, diplomacy, and resilience.

· Ability to remain calm under pressure and manage emotionally challenging situations.

 

Working Conditions

· Predominantly office-based with extensive VDU use.

· Occasional exposure to clinical environments and hardware installation areas.

· Travel to NHS Trusts and external venues as required.